New webshop makes working faster, smarter and easier

When you have more than 40 years of experience in developing, producing and delivering solutions in window and door technology, that means something. VBH Nederland BV can therefore boast a loyal clientele, who buy from them not only because of the good price-quality ratio, but also because of the service they offer.

VBH therefore does everything possible to improve that service every time. Head of Sales Erik van Opdorp explains, "By not sitting still yourself, but moving with the needs in the market and understanding what really helps the customer, you can provide optimal service."

Easy ordering from the construction site.

Digitalization as a basis for new way of providing service

When it comes to facilitating ordering convenience, VBH plays a leading role. The reason? The recently launched, brand-new webshop. Van Opdorp explains, "Of course we already had a webshop. We were pretty quick with that and that is exactly why it needed replacing. The fact that you can order online is no longer enough. The possibilities offered by far-reaching digitalization are so numerous that you have to do something with them. With the new vbh24.nl webshop, we are standing with both feet in 2020 and are future-proof."

You can simply request a quote for products online.

What are the major differences from the old webshop? "First of all, the new webshop now also runs perfectly on mobile devices," Van Opdorp answers. "We have added extensive search functions so that the user can quickly find the right product. In addition, the order history is now very insightful and
reorders can be made easily. Customers can now create their own "order templates" based on their own production processes. For example, an order template can be created that contains all parts that belong to a specific door. You give the template the name of that door and can then have these parts delivered as a total package at the push of a button."

From subscription to independent ordering

Companies that have a lot of repetitive orders can set up a subscription. "This can be on individual parts, but also on templates created by the company itself. Through the subscription, we then deliver at the specified times without anyone having to worry about it anymore."

Easily compare products online.

Another nice 'feature' is that the account holder can add multiple users to the webshop, in a personalized environment. Van Opdorp: "This allows you to let employees working on a project order their parts online independently, within defined frameworks. Of course, the administrator sets the budgets in advance, which may vary per employee or per project, both at total amount and order level. Do the math on how much time that saves the purchasing department!" There is more product data than ever present in the new webshop. "You can simply request a quote for products online. After approval, this quotation can also be converted into an order online. The great thing is that with this webshop we can be reached 24/7 from anywhere. So from the construction site, but also from the home office. Especially in this period, that is very handy. The work can continue as usual and you avoid physical contact during pickup."

"VBH24.nl is there for everyone, including new customers who have become curious," Van Opdorp concluded.