In conversation with Window Technology and Lanko Timmerfabriek

Being flexible in the market and knowing what you're talking about. That typifies Venster Techniek, where there is expertise in under sills. Profiel was curious to know what a customer/supplier relationship at an innovative company looks like and spoke with Thomas de Jong of Venster Techniek and Koen Lansink, of Lanko Timmerfabriek. We fired the following questions at the gentlemen:

How did the first contact between VT and Lanko ever occur and when?

Koen: "In 2017, we got a new machine and wanted to start using a new sill. We were looking for a manufacturer who was flexible and could think with us. By chance, Thomas de Jong walked in one day. Then it turned out that Venster Techniek met those needs just fine."

Thomas: "That chance visit resulted in a beautiful, intensive collaboration."

Since then, how would you characterize the cooperation between VT and Lanko?

Koen: "It is important for us to be able to have direct contact with the sill manufacturer. At Venster Techniek you always deal with short lines of communication and you are always helped by people with expert knowledge."

Thomas: "It's true that we have very short lines of communication. We try to be as accessible as possible to everyone and make no distinction in that."

What problems will be solved for Lanko thanks to VT?

Koen: "Sometimes we have to make frames or facades in special sizes. Venster Techniek invariably then comes up with a suitable solution. A coupled sill of 9 meters, for example, is then such a solution, while maintaining all the good properties."

Thomas: "We rule our own sills. It was developed in our own kitchen. So we know exactly what we can and cannot do with it and therefore dare to go one step further for the customer."

According to Lanko, what is VT's great strength?

Koen: "The great strength of Window Technique is the one-on-one contact we have among ourselves as companies. They respond quickly, deliver quickly - and well - and always provide personal contact, no matter who calls from us. In fact, everything at Venster Techniek is horizontally programmed and they are 100% in service to the customer."

Thomas: "Because we know the customer as a processor, we can think along in solutions, we make the customer's project data our own. That's worth a kudos to our inside sales staff, by the way, who are always like a spider in the web, serving the customer."

According to VT, what is unique about Lanko?

Thomas: "Lanko is a family business with a strong focus on good
products. Open in communication, no nonsense and proud of what they do. Everything there is about the customer and the best window frame."

How do VT and Lanko envision the future in terms of cooperation?

Koen: "For us, Venster Techniek is the reliable partner with whom we can take on the long term. In very large companies, to our taste, everything runs over too many disks. At Venster Techniek the knowledge is broadly in the company, they remain flexible and they keep their agreements."

Thomas: "Our focus is on long-term relationships, not helping occasional passersby. That's why customers like Lanko are important to us. We can go into the future with them."

Are there any innovations in the pipeline that will further connect the two companies?

Koen: "The market demand for renovation frames with BENG approval is increasing. This requires smaller dimensions. We are now working with Venster Techniek to come up with a sill for a 67 mm x 90 mm window frame, which fully meets the BENG requirements."

Thomas: "We get the demand for this window frame more often. Thomas Keizer, our product developer, is now working on it with his team. We see the development of something like this as a joint achievement of our customer and our company."