All about the partner and the customer

Partners are golden and the customer is king - manufacturers know this, but it's not easy to respond to their demanding demands all the time. At Eko-Okna, they pursue perfection in both product and service, leaving nothing to chance.

Continuous development of new products, four production sites with fully automated production lines, its own fleet of trucks, support of partners at every stage of a sales process, individual treatment of customers, ..., these are just some of the strengths of the Polish producer of profiles for windows and doors, among others.

Eko-Okna specializes in the production of windows and doors made of plastic and aluminum, as well as sliding door systems, gates, shutters, mosquito windows, window sills, storefronts and facade systems.

Eko-Okna has existed since 1998 and is headquartered in southern Poland, near the border with the Czech Republic. "We have become one of the leading European producers of profiles for windows and doors made of plastic and aluminum. We also supply sliding door systems, gates, shutters, mosquito windows, window sills, storefronts and facade systems," says commercial director Michal Maciejewski. "Our partners and customers are always our focus. We work with them to find an appropriate solution for their project - a basic product or a special custom development. We are also constantly working on optimizing our existing products and expanding our range. For example, since the beginning of 2018 we have also been producing fences."

Perfection in product and service
At Eko-Okna, they know that as a manufacturer, you have to keep working on the relationship with partners and customers on a daily basis. They therefore leave nothing to chance and strive for perfection in all areas. Partners can contact Eko-Okna at any stage of a sales process for technical advice, information on delivery times or individual support. They can also attend product and assembly training or take a tour of one of the production sites.

"For the customer, price, quality of product and service and fast and reliable delivery are primordial above all. Thanks to an extensive sales network in several countries, we can support customers in 12 languages and also respond to trends in specific countries," Maciejewski adds.

Eko-Okna is continuously working on the relationship with partners and customers: technical support, product and assembly training, continuous product development, 4 fully automated production sites, its own fleet of 260 trucks,... .

"We also pay great attention to fast delivery. The production of standard products in one of the state-of-the-art, automated production sites takes seven days. We also have a fleet of two hundred and sixty trucks, equipped with a forklift, that deliver products anywhere in Europe at short notice."

Text: Johan Debaere   |  Image: Eko-Okna